Refund Policy

Last updated: October 2026

Short version: you have 7 days to change your mind, you do not need a reason, and having already downloaded the files does not affect your right to a refund.

1. The 7-day window

If a product is not what you expected, you can request a refund within 7 days of purchase. We refund the full amount to your original payment method. You do not need to give a reason, and it makes no difference whether you have already downloaded the files.

2. How to request a refund

Email us at kyno@kyno.ltd from, or mentioning, the address you used at checkout. Include your order number if you have it, but it is not required — the checkout address is enough for us to find the order.

3. What happens next

• We reply to confirm the refund by email.
• Refunds are issued within 5 business days of your request.
• The money returns to the original payment method — the card or wallet you paid with.
• Your bank or card issuer may take a few extra days to post it to your statement.

Once a refund is issued, the licence to use the product ends and you should delete any copies you have.

4. Digital downloads: nothing to return

Every product on Kyno Studio is a digital download delivered instantly. There is no physical item, so there is no return shipment and no restocking condition: you keep the files you already downloaded, and you still receive the refund.

5. If a file is broken

If something is technically wrong with a product — a corrupt file, a missing page, a template that will not open — contact us first and we will fix it. If a fix does not work for you, you can still request a refund within the 7-day window.

6. While the studio is free

While the studio is new, every file on this site is free and no product price is charged. This policy therefore applies to tips, and it will apply to products again if pricing returns.

7. Before you dispute a charge

If something has gone wrong with an order, email us first. A refund we issue directly is usually faster than a chargeback through your bank, and it does not require you to wait for a card dispute to be resolved.

8. Questions

Anything unclear about this policy? Email kyno@kyno.ltd. Our full terms are on the Terms of Service page.